MSME DIAGNOSTIC TOOL
Information
Complete personal and business information fields.
Assessment
Answer this diagnostic tool to receive your scorecard.
Scorecard
Your digital transformation scorecard.
Devices/ Gadgets: WHICH OF THE FOLLOWING TOOLS DO YOU USE IN YOUR BUSINESS? CHECK ALL THAT APPLY.
S
Smartphone
D
Desktop
L
Laptop
T
Tablet
P
Printer
S
Scanner
C
Credit Card Machine
P
W
Webcam
N
None of the above
Operation Tools: WHICH OF THE FOLLOWING DIGITAL TOOLS DO YOU USE IN YOUR BUSINESS? CHECK ALL THAT APPLY.
I
Internet Connection
B
Business Email
C
Collaborative Tools (e.g., Google Suite, Microsoft 365)
M
Microsoft Office Applications (e.g., Excel, Word, Powerpoint)
C
Chat Applications (e.g. Messenger, Viber, Whatsapp)
D
Digital Payments (e.g. GCash, Paymaya)
D
Delivery Platforms (e.g. Grab, Lalamove)
C
V
(Zoom, Skype, Google Meet, MS Teams)
O
Online Accounting and Invoicing
N
None of the above
Marketing Tools: WHICH OF THE FOLLOWING DIGITAL TOOLS DO YOU USE IN YOUR BUSINESS? CHECK ALL THAT APPLY.
B
Business website
D
Digital Publishing (e.g. Joomag, Kitaboo)
S
Social Media Page (e.g. Facebook, Instagram)
E
Email Marketing
M
Marketplaces (e.g. Shopee, Lazada)
O
Online Customer Support
N
None of the above
Advanced Tools: WHICH OF THE FOLLOWING DIGITAL TOOLS DO YOU USE IN YOUR BUSINESS? CHECK ALL THAT APPLY.
B
Business Process Management Software (e.g. Enterprise Resource Planning tool)
C
Tools (e.g., SSL)
U
Use of Digital Signatures
C
Customer Relationship Management Platforms
B
Big Data, Automation Tools (e.g. Chatbots)
S
Social Media Management
N
None of the above
UNLOCK YOUR DIGITAL MATURITY SCORE.
BE YOURSELF AND ANSWER HONESTLY TO FIND OUT.
Reminder: The following statements are designed to know your opinion. They may not represent how you currently operate your business.
CONTINUEI am open to hiring or outsourcing more people with digital skills
My people are generally resistant to new technologies
It is important for all members of my organization to use digital tools
It is important that the people in my organization are regularly trained on the latest digital trends.
Collecting data about my customers' online behaviors (i.e. likes, clicks, shares, purchases) to improve my products / services is a priority.
Having one view of my customers across all their interactions with my brand is essential to my business.
Innovation of our business' products/services (e.g. new product development, new ways of serving the customer) is essential
Having multiple sales channels (i.e. ecommerce, physical store) is too complicated for our business to manage.
Automation of my business' processes (i.e. scheduling apps, online booking) is a priority.
Adoption of digital payments is a top priority for my business.
It’s necessary to implement cybersecurity measures to protect my business' networks and data from any risk.
Partnering with third-party providers (e.e. logistics, warehousing, fulfillment, etc.) helps with my business productivity.
Thank you for taking MSME Diagnostic!
YOU ARE A PROGRESSIVE INNOVATOR
TYPE:
STAGE:
| TECH (%) | PEOPLE (%) | PRODUCT (%) | PROCESS (%) |
|---|---|---|---|
| RECOMMENDED TRAINING TOPICS | |||
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The training programs reflected in this portion are parts of the DTI’s inventory of past e-commerce programs. Please note that the relevance of some topics may be on a case-to-case basis depending on the actual nature of your business.
For your reference, here is the complete inventory of DTI E-Commerce’s programs.
Radar chart demonstrates visually the position of different variables in a data set. In this case, the four (4) Pillars of Transforming Organization: Technology, People, Product, Process. To read, the higher the score of the variable, the farther away it is from the center. If in case scores are high on all variables, the radar shade or as others call it spider web, will be big.
| Business Location | |
| Business Model | |
| Business Industry | |
| Asset Size | |
| Number of Employees | |
| Market | |
| Respondent Type |
